A Global Investment Management firm situated in Central London are seeking a Desktop Support Analyst to join their team on a permanent basis. This role will provide onsite and remote technical support. The role involves troubleshooting workstation applications like Microsoft Exchange/Outlook, Office 365, managing access via Active Directory, and resolving hardware and remote access issues.
Key Responsibilities
Handle user requests and incidents promptly, following internal procedures.
Collaborate with teams and vendors to resolve complex technical issues.
Monitor and address system alerts, improving efficiency through automation.
Assist in developing strategic technical solutions.
Qualifications
Expertise in Microsoft environments (Windows 10, Server 2012+, Office 365, Azure).
Strong knowledge of Active Directory, Group Policy, remote access, and software deployment.
Experience troubleshooting hardware and providing excellent customer service.
Ability to multitask and adapt in a fast-paced environment.
Strong problem-solving, communication, and teamwork skills.
Degree in Computer Science or related experience.
Skilled in PowerShell, Python, networking, or Linux environments.